- Job Opening
- 채용정보 전체 검색
Job Opening
채용정보 상세 검색
| 글로벌 소비재 회사 콜센터 관리 담당 (지원마감) | |
|---|---|
| 회사소개 | 외국계 소비재/전자 |
| 업무내용/자격요건 | [담당업무] ? Ensure customer centric approach in all actions taken throughout the whole customer life cycle ? Collect and analyze call center statistics to identify improvement areas ? Define quality issues in refer to the contact information and deliver the analyzed data to stakeholders including global team on a regular basis ? Review and monitor vendor performance on a regular basis; Define action plans to enhance call service quality ? Responsible for escalated complaints from call center, ensure processes to comply with internal/external requirements ? Streamline call center operation process via internal/external communications ? Create and generate new business reports to meet specific needs of end-user, and continue to enhance on business needs ? Develop proactive service approach to enhance consumer satisfaction [자격요건] ? Minimum 2+ years of experience in call center management/operation with vendor management (preferably in consumer electronics) ? Experience in data analysis and reporting using MS Office (Excel, Power Point) ? Strong time management and stress management skills ? Strategic thinking and collaborative working attitude ? Customer-oriented mindset [전형절차] 서류전형 / 면접전형 [제출서류] 영문 이력서 |
| 기타사항 | 학력:대졸이상, 나이:무관, 성별:무관, 외국어:영어 직급/직책:Executive 근무지:서울 |
| 담당자 | 담당컨설턴트: 노창호 대표이사 연락처: 02-739-8620 / 이메일: chnoh@searchncompany.com |
(주)써치앤컴퍼니 Ι 대표이사 : 노창호 Ι (우)04540 서울특별시 중구 남대문로 120 대일빌딩 8층
대표전화 : 02-739-8620 Ι 팩스 : 02-6918-4610 Ι 이메일 : chnoh@searchncompany.com
사업자등록번호 : 101-86-70458 Ι 직업소개소사업등록번호 : 제2012-3000159-14-5-00003호
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